Incidents reported on status page for Edgewood University https://status.edgewood.edu/ https://d1lppblt9t2x15.cloudfront.net/logos/c40cd07f57f2fe986ae86dd75a2d4aea.png https://status.edgewood.edu/ en https://status.edgewood.edu/incident/891079 Fri, 08 May 2026 13:17:00 -0000 https://status.edgewood.edu/incident/891079#cab79bf0def301bc8a6eea7d67cb670f9dbfa293879d7bd1d03b6916598019d4 Greetings Campus Community, At approximately 3:30 p.m., Edgewood University was impacted by a nationwide Canvas outage stemming from a cyber security incident. Services were restored around 9:44pm last night. Important Reminder – Stay Vigilant Against Phishing Following incidents like this, it is common to see an increase in phishing emails that attempt to take advantage of heightened concern. Please remain cautious of unsolicited messages claiming to be related to the Canvas outage or requesting account verification. Edgewood University will never ask you to provide your password, approve a multi-factor authentication (MFA) request you did not initiate, or share other sensitive personal information via email. Be especially wary of messages that: • Urge immediate action or create a sense of urgency • Ask you to click links to “restore access” or “verify your account” • Job Offers or selling items unsolicited • Come from external or unusual email addresses, even if they appear to be from a trusted source If you receive a suspicious message, do not click links or open attachments. Instead, report it to the Technology Assistance Center or use the Phish Alert Report available in Outlook. We will share additional information as it becomes available. Thank you for your patience and understanding. ____________________________________ Technology Assistance Center SysNet Operations Office of Information Technology 608-663-6900 | edgewood.edu https://status.edgewood.edu/incident/891079 Thu, 07 May 2026 21:25:00 -0000 https://status.edgewood.edu/incident/891079#bfd507610746e9c0f33f777fc5ec7b797d02aa1e04956ead1aae706843174d28 Greetings Campus Community, At approximately 3:30 p.m., Edgewood University was impacted by a nationwide Canvas outage. We are aware of the issue and are actively monitoring the situation. At this time, no action is required on your part. Important: If Canvas prompts you to take any actions—such as clicking links, logging in, resetting your password, or completing tasks—please do not proceed. During an outage, these prompts may not be legitimate. We will provide a follow-up notification once Canvas service is restored and will share additional information as it becomes available. Thank you for your patience and understanding. ____________________________________ Technology Assistance Center SysNet Operations Office of Information Technology 608-663-6900 | Edgewood.edu https://status.edgewood.edu/incident/747493 Mon, 20 Oct 2025 18:18:00 -0000 https://status.edgewood.edu/incident/747493#ccbd9cadc9b5da461e8ee56e39106eb4e61fa57e1352d9c534b696956ccc37ff Services are indicating that they are back and operational. https://status.edgewood.edu/incident/747493 Mon, 20 Oct 2025 15:18:00 -0000 https://status.edgewood.edu/incident/747493#791a224a74b150454a9de7dfd9cadf5662db9b7e83bb81f018f88bd036ba9fd7 We are currently experiencing disruptions affecting several key services, including Blackboard, Canvas, and others. This is due to an ongoing outage with Amazon Web Services (AWS), which is impacting a wide range of platforms, including those we depend on. Our team is actively monitoring the situation and will provide updates as more information becomes available. https://status.edgewood.edu/incident/410369 Wed, 07 Aug 2024 11:36:00 -0000 https://status.edgewood.edu/incident/410369#6d9855476592c3d8bd12bb615557277444e804a09e8fa512e587717cc439f235 Today, TouchNet experienced a performance issue with one of our web servers resulting in intermittent solution outages. We value transparency and acknowledge some of our recent service interruptions are related. Today, we deployed additional updates in an effort to resolve the issue. We will continue to monitor and make additional changes as needed. Resolving this is our top priority. Action Items for Clients/Students: No action is required by students or staff, TouchNet will continue to monitor and notify customers if there are any concerns.